Technology Consultation: The Proactive Alternative to Tech Support and Why You Must Invest in It.
What is Tech Support?
Technical support (tech support) is the "help and assistance" that companies offer to consumers who are using their products or services.
Technical support is granted primarily in response to issues that arrive after the products or services have been sold to the client. The manufacturer or supplier, in many cases, may offer little-to-no training, and similarly they may offer no "we will hold your hands" sense of onboarding to their product or service customization.
Tech support has been the defacto saving grace to rescue customers when things just don't quite work coming out of the box or when technical problems later arise.
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Tech support teams may be called upon for assistance with technical products like computer systems, home security, networking, etc. The tech teams usually can provide tech support over the phone or a combination of over the phone and with a remote connection to the electronic device in which the help is needed.
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While technical support has been tolerated up to this point, companies realize that it is reactive support. On the other hand, technology consultation is proactive technology support. Technology Consultation is designed to establish success for the client instead of just reacting with a break/fix response to the lack of planning or lack of IT management that ultimately leaves the client in difficult situations when systems and devices break at most inopportune times.
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Two broad two categories of technology consulting are:
Business Technology Consulting
In a business environment of quickly advancing technology, the purpose of technology consulting is ensuring businesses use technology better to increase their productivity and profitability. Technology plays an essential part in modern-day businesses, and technology consultants will help a client by ensuring technology is effectively implemented for success.
Technology Consulting helps a business:
• Boost its production processes
• Cut down the costs for a business by automating processes
• Make the most of any available technology-based opportunities
Areas in which a business might consider hiring technology consultants are:
1. Data handling and recovery
2. Risk assessment analysis
3. Website, Apps, and Software Development
4. Security installation and Maintenance
5. Information Technology Integrations
Technology Consulting Services can provide a range of services to a business, which includes:
1. Diagnosing and resolving technical issues
2. Replacing and repairing machines
3. Evaluating the latest technology that might improve business processes
4. Assisting the business to maintain its networking infrastructure
5. Teaching users how to use new hardware or software
Some of the advantages gained by hiring a Technology Consulting firm in business include:
• Improving customer relations
• Optimizing vital hardware and software installations
• Increasing Efficiency
• Giving Guidance to business' employees
• Cutting company's IT expenses
• Helping Ensure business is compliant
• Improving Communications
At-Home Technology Consulting
In recent years, at-home technology consulting has grown exponentially in popularity. The fast rate at which home electronics systems are technologically advancing makes it prudent for end-users to seek guidance concerning the devices they implement within their smart home setups.
At-home technology consultations offer customer service, troubleshooting, and problem resolution to customers by phone, email, remote connection to the devices, or in person.
Online shopping of advanced electronic products such as Internet connected appliances has increased the demand for at-home technical consulting.
Technology Consulting allows customers to save time, save money, and have clarity when making the best decisions concerning their technologies.
At-home technology consulting provides services such as:
- Home internet installation (Wi-Fi and Modem), etc.
- Computer support
- Smart TV support
- Smart hub installation
- Smart doorbell installation
- Camera installation (Wired and Wireless)
- Smart thermostat installation
- Smart door lock installation
- Smart lighting installation
- Voice control setup
Are you looking for a proactive IT consulting team to provide more than just technical support?
We've got you covered. Here at Fluent Decisions, we provide research, planning, and consultancy services to help individuals and businesses struggling to make difficult decisions. We understand the vital role technical consultancy plays in the modern era of advanced technology. While Fluent Decisions' primary focus is research, planning, and consulting for small business success, we have found that our clients, busy professionals, are also greatly enhanced by having home automation technology boost their lives at home, the place of rejuvenation. We are here to help you make the decisions that will give you clarity, save you time, and save you money.
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